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[ShopeePay] Why can't I make payment via ShopeePay?
English | Bahasa Malaysia
Here are some common reasons why you may not be able to complete payment via ShopeePay:
- You have not activated your ShopeePay account.
- Your ShopeePay balance is insufficient for the current checkout. Learn how to top up your ShopeePay Wallet.
- You may have exceeded your daily/monthly/yearly transaction limit for Basic and Premium Accounts.
- The operating system on your device may be too outdated to work with ShopeePay.
⚠️ Note:
- If the buyer is applying a voucher, the buyer is required to top up the remainder amount that was reflected on checkout before applying the voucher to be able to pay using ShopeePay.
Transaction Limit | Basic Account | Premium * | Premium |
Threshold for Wallet Holding Limit | RM2,999 | RM4,999 | RM9,999 |
Method of Verification | Not verified | Upon completion of our standard KYC process | Upon completion of our e-KYC process |
Daily Transaction Limit | RM2,999 | RM4,999 | RM9,999 |
Monthly Transaction Limit | RM4,999 | RM4,999 | RM20,000 |
Annual Transaction Limit | RM59,999 | RM59,999 | RM120,000 |
*ShopeePay users who are verified prior to 13 November 2024 and have not completed the new e-KYC process
⚠️ Note:
- If your purchase exceeds the ShopeePay limit, we advise using a different payment method instead.
- Kindly note that Android Users with Operating System versions lower than 7.0 will be restricted to a daily checkout limit of RM 200. If you wish to increase the limit, kindly update your device or use a different device.
- If your ShopeePay account has been suspended, learn how to unlock your ShopeePay account.
If you are still unable to proceed with payment, kindly provide a screenshot of the error message received along with your Shopee Username for us to investigate further. Alternatively, you may refer to our Basic Troubleshooting Guide before contacting our Customer Service via the channels at the bottom of the page.
